Frequently Asked Questions


  • Q: What are your normal hours of operation?

    A: Monday thru Friday, 8 AM to 4:30 PM

  • Q. Where are you located?

    A: We are located in Medford, MA just off of Route 93. Maps and directions are available on our web site at the Contact Us page.

  • Q. Do you have a minimum order?

    A. We have no minimum order.

  • Q. Who are your customers?

    A. Many and varied. Contractors, municipal, fire and DPW, metal recyclers, trash disposal concerns, wastewater treatment facilities, forklift service companies, etc.

  • Q. What are your payment terms?

    A. COD or credit card.

  • Q. How do I apply for an open account?

    A. Contact us and we will be happy to send a credit application to you.

  • Q. How will you ship my order?

    A. Pick up, UPS, or common carrier.

  • Q. What other “accessories” do you provide?

    A. ACCESSORIES such as: Ball Valves, Pressure Gauges, FRL's, Teflon Tape, Hydraulic Oil, Air Tool Lubricants, O-Ring Kits, Hose Protection and Hose Reels.

  • Q. Do you have available Crimping Equipment?

    A. Yes; we are a full line crimping equipment distributor for Gates. Our most popular selling models are the Gates Power Crimp 707, the Gates Mobile Crimp 4-20, and the Gates Omni Crimp 21 model.

  • Q. Do you provide service and parts for Gates Crimping equipment?

    A. Yes. We provide ongoing support with training, parts, training videos, and full service.

  • Q. What types of Fire Hoses do you sell and distribute.

    A. We are the major distributor for Key Fire Hose and the various types include:

    • Single jacket fire hose
    • Double jacket fire hose
    • Hypalon treated hose covers
    • Soft suction
    • LDH
  • Q. I am interested in more information and require a dependable distributor for sewer hose. Can you help me?

    A. We represent Piranha® Hose Products which for many years has set the standard in the sewer hose industry for both quality and reliability. Piranha is one of the top rated sewer cleaning hose manufacturers of high pressure and standard sewer cleaning hoses.

  • Q: Do you have available sign hanging clamps?

    A. We are the distributor of sign hanging clamps for Band-It….a leader in band clamping and fastening solutions.

  • Q. I am looking for a new source for stainless steel bands; can you help?

    A. At R&A; we can be your new main source for not only stainless steel bands but also for stainless steel buckles, clamps, cable ties, ID tags, hose fittings, and application tools.